PRIVACY
Privacy Policy
This Privacy Policy explains how Stillwood Atelier collects, uses, stores, and protects information when you visit our website, place an order, contact us, or subscribe to updates.
Information we collect
We may collect information you provide directly, such as your name, email address, shipping address, billing details, order information, inquiry content, and newsletter subscription details. We may also collect basic technical information related to website usage, such as device, browser, pages visited, and general interaction data.
How we use information
We use information to process orders, provide customer support, respond to inquiries, manage shipping, improve the website, send service-related messages, and, where you have opted in, send brand updates or promotional communications.
Payment and order processing
Payment information may be processed by third-party payment providers. Stillwood Atelier does not intentionally store full card numbers or sensitive payment credentials on our own website servers. Payment availability may depend on the payment method and provider used at checkout.
Information sharing
We may share necessary information with service providers who help us operate the website, process orders, arrange shipping, provide payment services, manage email communications, or support customer service. We do not sell your personal information to advertisers.
Data retention and security
We keep information only for as long as reasonably necessary for order management, customer support, legal, accounting, security, and operational purposes. We take reasonable measures to protect information, but no online system can be guaranteed to be completely secure.
Your choices and contact
You may contact us if you have questions about your information, wish to update your contact details, or want to unsubscribe from non-essential communications. For privacy-related requests, please contact us through the contact page or the customer support email listed on the site.