Stillwood Atelier
Return & Refund Policy
This page explains how Stillwood Atelier handles returns, exchanges, refunds, and after-sales review. Because many pieces are jewelry, personal accessories, natural-material objects, or gift items, eligibility may depend on product condition, order status, and the details shown at checkout.
Return eligibility
If an item arrives with a clear quality issue, shipping damage, or a material discrepancy from the order placed, please contact us as soon as possible after delivery. Items must generally remain unused, complete, and in their original packaging for review. Worn items, customized items, final-sale items, or products affected by normal natural-material variation may not be eligible for return unless otherwise required by applicable rules.
How to request support
Please include your order number, contact email, photos or video of the issue, and a short description of what happened. We will review the request and confirm whether return, exchange, repair support, or refund handling is available. Do not ship items back before receiving instructions from us, as unapproved returns may be difficult to identify or process.
Refund timing and costs
Approved refunds are normally returned to the original payment method after the returned item has been received and inspected, or after the issue has been confirmed through the support process. Processing times may vary depending on payment provider and bank handling. Return shipping costs may depend on the reason for return, destination, and the outcome of the review.
Contact support
For order support, please contact us before taking further action so that we can review the case clearly and avoid unnecessary shipping or processing delays.