SHIPPING
Shipping Policy
Stillwood Atelier ships selected jewelry, bracelets, gifting pieces, and lifestyle objects with care. This page explains how orders are processed, packed, shipped, and tracked.
Order processing time
Orders are usually reviewed and prepared within 2–5 business days after confirmation. During busy periods, product launches, holidays, or when a piece requires additional checking, processing may take a little longer.
Shipping destinations and fees
Available shipping destinations and fees may vary depending on the delivery address, order value, product type, and shipping method. If free shipping is available for your order, it will be shown during checkout or in the shipping notice on the site.
Tracking information
When tracking is available, we will provide the tracking details after the order has been shipped. Please note that tracking updates may take some time to appear after the parcel is first collected by the carrier.
Customs duties and import fees
International orders may be subject to customs duties, taxes, or import fees depending on the destination country or region. These charges are usually determined by local customs authorities and are the responsibility of the recipient unless otherwise stated.
Address issues, delays, and returned parcels
Please make sure your shipping address is complete and accurate before placing an order. If a parcel is delayed, returned, or cannot be delivered due to an incorrect or incomplete address, we will review the situation and contact you about the next available steps.